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OPERATING SYSTEMS NEWS

BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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OPERATING SYSTEMS WHITE PAPERS

Managing Complexity in Identity and Access Management

RSA, The Security Division of EMC

With ever-changing regulations and a growing number of on-premise, cloud and mobile applications, knowing who has access to what and why is more important than ever. This research paper summarised organisations’ perceptions of IAM complexity.

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Huawei Agile Campus Network Solution

Huawei

For businesses, growth rate, responsiveness, and quickness of business model transformation are essential to future survival and prosperity. In a time of interconnection and ubiquitous information innovations, IT has become a key enabler for businesses to build a new model of competitiveness.

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