BMC Software today announced that more than 300 enterprises have adopted its cloud-based IT service management solutions. The Remedyforce Service Desk solution has reportedly doubled its customer base in less than six months.
BMC touted that since the release of Remedyforce 15 months ago, customers have adopted the solution “quicker than any other competitor offering within a similar timeframe”.
RemedyForce, a joint venture of BMC and Salesforce.com, is the “IT help desk built for the social enterprise”, according to Salesforce.com’s senior vice president of ISV and Alliances, Ron Huddleston.
In a media statement issued by BMC, an IT manager from Canadian North, Lanre Omotayo, said: “Our customers are using mobile devices more and more to manage their travel arrangements, which creates an ’always on’ environment that requires a similar response time from our IT department. We chose Remedyforce to help us meet the growing demands of our service desk and enhance responsiveness to our customers and service network.”
Commenting on the adoption of cloud solutions, Jarod Greene, Gartner’s senior research analyst said: “Gartner inquiry and customer feedback clearly support the idea that the cloud is rapidly becoming an accepted licensing and deployment model. Industry analysts cite a variety of reasons for an organisation to consider the cloud, including financial capital considerations, maintenance and resources.”
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